FAQ Get Help

Here’s a few of our most frequently asked questions! If you’ve still got more questions, contact our team on events@armidale.nsw.gov.au

1: Can I pay with cash?
The Big Chill Festival Ice Rink is a cashless venue and will only be accepting EFTPOS at all transaction points.  We recommend pre-booking your tickets through our website prior to arrival, however, tickets may still be available at the door and payment must be through EFTPOS.
2: Can I bring my own food?
The Big Chill Festival Ice Rink does not permit outside food into the venue due to our health and safety standards and the allergen risks associated.
3: is there any parking?
We have ample free parking located near the ticket booth / Pro-shop. See map for more details.
4: How often does the ice get resurfaced?
We resurface the ice every day depending on how busy the rink is.
5: Do you have staff trained in first aid at the Big Chill Festival Ice Rink?
Great question! Our on-ice staff are all trained in first aid and ready to assist where needed.
6: I’m not skating, can I enter for free?
entering Big Chill Festival Quarter is free, you only need to pay a fee if you are skating
8: What’s your biggest skate size?
Size 14 men’s US is our biggest skate size.
9: What’s your smallest skate size?
A toddlers size 7 is our smallest skate size.
10: When do I need to arrive for my session?
You can arrive at any time to skate during your allocated session. But we suggest you arrive ½ an hour early to make sure you have time to check in and get fully ready for your session.
11: Do I need to book? Can I purchase my tickets when I get there?
Due to our capped sessions, we highly recommend to pre-book your tickets to ensure you don’t miss out!
13: How to print my ticket?
There are three ways you can print your tickets.
1. From the link in the confirmation email.
2. Login to Login and you will find My Account Section there. There your transaction history is available with option to print your ticket.
3. Go to TraceTkt and provide your booking code and booking email to trace that ticket and print it.
14: How to change my booking Date?
1: Visit your My Account section at Login.
2: Browse to my bookings.
3: Click on change date button on respective booking.
4: It will redirect you to change session page and give you option to change date and time.
5: Change to your desired session.
6: Re-Print the ticket from the booking list.
15: I have a discount code?
1: Do normal booking.
2: At purchase confirmation apply your code.
3: it will discount the whole booking.
4: This code can be used one time only.
16: I have a voucher?
1. click on “GOT A VOUCHER”
2. Apply your 10 charcacter voucher code.
3. It will ask to choose date and time.
4. Choose it and then input your information.
5. Tickets will be added with a 100% discount to you + the booking fee.
6. Confirm it and print it.
17: What if my ticket is Pending?
1: Go to My Account section at Login.
2: Browse to my bookings.
3: Click on 'Cancel Booking'.
4: Start a new booking.
System will auto cancel ticket after 30 minutes.
18: I didn’t receive a verification email.
1: Check your junk or spam mailbox.
2: If no receipt, Click on the forgot password to reset your password & activate your account.
3: Follow instructions in verification email.
19: How to redeem Discover NSW Voucher?
1: Open NSW App and locate vouchers (Discover NSW or Parents NSW)
2: Click Copy Voucher code (under the QR Code). This is the most important step as you can’t manually enter the code.
3: Go to Ice Skating tickets on Big Chill website.
4: Choose date, time, ticket etc. complete all booking information.
5: At the payment page, paste the code and the voucher discount will be applied.
6: Only one voucher can be used per booking.